Introduction
In the ever-evolving landscape of UK broadband providers, YouFibre has emerged as a notable contender, offering full-fibre internet services with a focus on speed, reliability, and customer satisfaction. Established in 2021, YouFibre aims to challenge traditional ISPs by providing high-speed internet solutions without the complexities of bundled services. This article delves into YouFibre’s offerings, performance, customer experiences, and how it compares to other providers in the market.
What is YouFibre?
YouFibre is a UK-based internet service provider specializing in full-fibre broadband, delivering speeds up to 8 Gbps. Unlike many traditional ISPs, YouFibre operates its own network infrastructure through a partnership with Netomnia, bypassing the Openreach network entirely. This approach allows for greater control over service quality and expansion capabilities .
Service Offerings
Broadband Plans
YouFibre offers a range of broadband packages tailored to different usage needs:
- YOU150: 150 Mbps download/upload – £21.99/month
- YOU500: 500 Mbps download/upload – £27.99/month
- YOU1000: 1 Gbps download/upload – £29.99/month
- YOU2000: 2 Gbps download/upload – £49.99/month
- YOU8000: 8 Gbps download/upload – £99.99/month
These plans are designed to cater to various household sizes and usage patterns, from casual browsing to intensive gaming and streaming .
Add-On Services
- YouPhone: A VoIP service that allows users to make and receive calls over the internet, eliminating the need for a traditional landline. It offers features like evening and weekend calls, unlimited UK landline calls, and unlimited UK landline and mobile calls .
- YouMesh: A mesh Wi-Fi solution that extends coverage throughout the home, ensuring strong and consistent signal in every room. The service includes one eero Pro 6 router and offers additional nodes for larger properties .
Performance and Reliability
YouFibre’s full-fibre infrastructure ensures symmetrical upload and download speeds, a significant advantage for activities like video conferencing, online gaming, and content creation. Users have reported consistent performance, with many experiencing speeds that match or exceed the advertised rates .
However, like any service provider, YouFibre has faced occasional challenges. Some customers have reported issues with installation delays and equipment malfunctions. For instance, a user recounted difficulties with their router and ONT device, including connectivity drops and installation complications . It’s important to note that such experiences, while concerning, are not universally reported and may vary based on location and specific circumstances.
Customer Support
YouFibre provides customer support through multiple channels, including live chat, email, and phone. The support team is available daily, including weekends, and is generally praised for its responsiveness and helpfulness. Customers have noted that the team is easy to reach and provides clear assistance without long wait times .
Coverage Area
As of 2025, YouFibre’s services are available in select regions across the UK, including parts of Gloucestershire, Wiltshire, Lincolnshire, Glamorgan, Lancashire, and West Yorkshire. The company’s expansion is ongoing, with plans to increase coverage in the coming years .
